User experience has never been more important for the hospitality industry, with high expectations in discovery, payments and mobile experience before and during their stay. Any touch point that improves guest interaction with staff and meets guest expectations depends as much on real-time communications as a well-maintained room or a comfortable bed.
Hospitality venues are integrating the right on-demand services, making them seamless for guests to access and use, whether it is quick access to prices, amenities or room service via their branded apps or messaging tools. Also, cloud-based POS applications are becoming more common, which means that staff can process orders, bookings and payments directly from a tablet. Providing greater mobility and adds another level of convenience for the customer. Digital technology now allows venues to operate more efficiently and provide a better customer experience.
ISG Technology provides the wireless connectivity that your guests expect and equip your staff with the mobile voice and data solutions they need to provide superior service. By integrating inventory management and other tools, information on capacity, reservations, stock, loyalty programs and more is accessible at the touch of a button.
We have the capability to design, deploy and manage every aspect of a fully connected ICT infrastructure. This comprises indoor and outdoor Wi-Fi, physical network connectivity and specialised technology such as access control systems, telephony and more. We can manage large-scale installations into virtually any hotel, conferencing facility and leisure environment, and into premises both old and new.
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